Sr. Staff Systems Engineer at Visa
July 2012 - Present | Denver, CA
Kevin Grimes leads a 7-member team of SCM engineers and analysts who are responsible for managing $750 Million in software assets for merchant and acquirer processing, issuer processing, authorization, clearing, settlement, revenue, pricing, and other corporate IT systems for the leading global payments technology company in the world.
Director of Professional Services / Principal Consultant at Computer Technology Solutions, Inc.
October 1996 - January 2013 | Columbia, SC
Hands-on manager with full P&L responsibility for an IT professional services firm providing high quality IT consulting and system integration services to Fortune 500 companies and government agencies nationwide.
* Sales and pre-sales functions include lead generation, engage prospects, needs assessment, scope project opportunities, create solution proposals, generate Statements of Work (SOW), negotiate contracts, and manage customer relationships.
* Manage execution and delivery of all professional service engagements. Project management responsibility includes project planning, performance monitoring, status reporting, and managing customer expectations.
* Consistently demonstrate strong leadership skills to motivate technical teams to work together to successfully complete many large-scale highly complex projects to achieve desired results, on time and within budget.
* Senior principal consultant responsible for analysis, system architecture and design, system implementation, conversion, and user training.
* Evaluate IT processes and procedures, with a focus on industry best practices and the ITIL framework, to identify strengths, weaknesses, and opportunities for improvement.
* Direct responsibility for budget development and execution, contract administration, and other back office functions including human resources, payroll, finance, accounting, marketing, vendor management, and managing internal IT systems.
* Developed new partner relationships and outsourcing strategies to increase operational capacity and technical capabilities, expand target market, reduce labor costs, and improve profitability.
Sr. Endevor Consultant at Computer Technology Solutions, Inc.
October 1996 - July 2012 | Columbia, SC
Provide senior level Endevor life cycle design, architecture, consulting, implementation, administration and support for Fortune 500 clients and government agencies nationwide.
* Review Endevor system implementations and Software Change Management (SCM) methodologies. Formulate recommendations to improve the implementation and SCM procedures. Prepare technical assessment reports.
* Implementation and conversion project planning. Define objectives and obtain agreement on expectations. Prepare and maintain detailed project plans. Estimate costs and resources. Prioritize, schedule, and assign tasks to project team members. Monitor progress against project plan to identify problems early and initiate corrective action. Lead project and team members through completion of the project. Communicate progress, problems, and achievements regularly. Prepare weekly status reports for client managers. Lead weekly status meetings and conference calls. Lead project walk-through. Prepare final project documentation and lead final project wrap-up and "lessons learned" meetings.
* Develop and present "hands-on" Endevor training workshops for Endevor Administrators and users.
Senior Programmer Analyst at Policy Management Systems Corporation
1996 - 1996
Senior consultant for an international computer software and information services company with annual sales of $435 million and operations in 24 countries that helped property/casualty and life insurance companies manage their policies.
Systems Consultant at Software Synergy, Inc.
1995 - 1996
Senior consultant for the largest privately held IT consulting firm in Indiana and one of the leading systems integration firms in the Midwest region.
Systems Engineer VI (Team Leader / Project Leader) at GTE Data Servives, Inc.
1994 - 1995
Software Configuration Management (SCM) team leader and Medicare Test Facility (MTF) project leader for one of the leading healthcare information management companies in the United States, processing more than 47 million Medicare Part B claims annually.
* Led team of 5 technical analysts and 1 business analyst in inventory management, release management, change control and testing functions.
* Implemented key quality assurance processes and procedures that immediately reduced software release errors by 91% and resulted in improved customer satisfaction and an annual savings of over $500,000 per year.
Systems Programmer at Lutheran Hospital of Indiana, Inc.
1984 - 1994
Dynamic IT professional responsible for installing, maintaining and supporting the mainframe operating system and system software products for a large high-tech tertiary care hospital that services 240,000 patient visits annually and is recognized both locally and nationally for programs including the region's only heart transplant program.
* Influenced tool-set and business needs assessments. Lead the evaluation and selection of third-party hardware and software solutions. Managed vendor relationships.
* Successfully managed multiple IT reengineering and system implementation projects for software change management, report distribution, job scheduling, tape management, and console automation projects.
* Planned, designed, installed and supported a heterogeneous network and WAN and LAN topology architecture to link a new hospital facility, laboratory, and multiple medical office buildings with the remote data center.
* Drafted and regularly tested the disaster recovery plans for the mainframe and mid-range systems to ensure the computer systems and data could be successfully recovered in the event of a natural disaster or attack.
* Promotions included: Systems Programmer, Programmer/Analyst, Operations Analyst, Lead Operator and Console Operator.
Computer Operator at Magnavox Government and Industrial Electronics
1981 - 1983
Computer Operator for this military and industrial manufacturer with annual sales of $445 million who produced anti-submarine warfare sonobuoys for the United States Department of Defense.
* Ran nightly production batch cycle and tape backups. Sorted punched cards. Printed and distributed reports.
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